Frequently Asked Questions

How do I order my products?

  1. Browse the categories on the left-hand side of the home page and click on a category. This will give you the subcategories of items within that category.
  2. Click on a subcategory. This will give you choices of specific products.
  3. Click on a product for pricing and options.
  4. When you're ready to order, click on the product you want.
  5. Enter the quantity and hit Tab, which will automatically update your total.
  6. Select the color and hit Tab.
  7. Select the logo for imprinting.
  8. Click Add to Cart.
  9. A summary of your order will appear. You may update your quantity or continue shopping.
  10. If you are satisfied, click Check Out.
  11. All items are shipped to the corporate warehouse: 9001 NW 33rd Street, Doral, FL 33172
  12. In the Imprint Area box indicate any additions to your artwork, add a web address or phone number for external promotions, request a rush delivery date, etc.
  13. In the In-Hands/Delivery Instruction box add your delivery date and instructions, including a contact person and phone number. When complete, click Continue.
  14. Your order confirmation will appear. Please check to make sure all information is correct. If it is, please click Confirm Order.
  15. Supply Chain Services will provide us with a PO within 24-48 hours.
  16. Once Gossett Marketing receives the PO from Supply Chain Services your order will be reviewed and you may be contacted for any clarifications.
  17. You will receive a layout proof for your approval prior to production.
  18. When your order ships you will receive email notification of the tracking # and estimated date of arrival to the corporate warehouse.


Overview of the Ordering Process

After you place your order, you will immediately receive an email confirmation. You will receive an email layout proof of the item(s) you’re purchasing that has been approved by corporate marketing. This is your opportunity to approve the artwork or make any necessary changes. Once you have approved the artwork, your order will go into production. Remember, nothing goes into production without your approval! When your order has shipped, you will receive the tracking number and estimated delivery date to the corporate warehouse.




How do I get a purchase order?

The purchase order will automatically be generated through the system once you hit confirm order. If you have any questions prior to order, please contact Luis Herrera at luismh@baptisthealth.net in Supply Chain Services.




What does the pricing on the site include?

Unless otherwise specified, the pricing for each item is for a one-color, one-location standard imprint. This pricing includes any set-up, layout proof and running charges for the item.




Do I need a preproduction sample?

For larger orders, a preproduction sample may be required, which could impact the delivery time. If you elect not to receive a preproduction sample for larger orders, you must sign a waiver indicating that the order will be accepted as delivered.




Can I see a sample of the item I am ordering?

The Corporate Marketing department reviews each item on the site for product quality and Baptist Health usage, but you are certainly welcome to see a sample. If we have one in-house, we will forward it to you for review. If we have to order the sample from the manufacturer, the shipping charges will be added to your order invoice. Be sure to return all samples to Gossett Marketing within 10 days to avoid incurring a charge.




Questions about your logo?

We have many of the Baptist Health logos on the site. If you are unsure about which logo to use, please contact Corporate Marketing at 786-527-9069.




How soon will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single-color imprint after you’ve approved your artwork. If you need an item sooner than the production time indicated, or if you have any questions, contact us and we will do everything we can to help expedite your order.




Can I rush my order?

We will do everything possible to help you make a specific delivery date. In some cases, you will have to pay a rush fee or pay for rush shipping. Please keep in mind that not all items are available for rush production. Please contact us to discuss your specific rush requirements.




How will my items be packaged?

Most items are bulk-packed. If you need special packaging, please contact us; it may be available for an additional charge.




What if I don't see what I want?

With the recommendations of the Baptist Health Marketing department, we have selected a wide variety of products that should fit most needs. However, if a special event item is required, please email us at Onlinestore@baptisthealth.net to discuss your special requirements.




Can I split my order and ship to multiple locations?

Sure! You can indicate the additional address in the comments section –– just remember to let us know what quantity goes to each address. If you have any questions, or want to ship to more than two locations, please contact us.




How do I know how much the shipping charges will be?

Shipping charges are added to your final invoice, which is sent to Accounts Payable. If you need an estimate prior to placing your order, please indicate in the comments section or just give us a call. We’ll be happy to give an estimate.




Are there any additional charges?

The pricing shown on the site includes any set-up, layout proof and running charges for your order. You will be charged only for the quantity of items ordered and the shipping. If you require special rush services, there may be an additional charge which we will discuss with you before proceeding with your order.




Is the color of the item on the site accurate?

Photos may not show the true colors, especially for wood, neon, pearlescent, transparent and translucent colors.




Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact us immediately and we’ll be happy to help.




Will I see a proof before my order goes into production?

Yes. Unless it is an exact reorder, you always see receive an email layout proof of your item, which must be approved by you before we proceed with production.




Can I order in quantities smaller or larger than those shown?

For each item, the first column is the minimum quantity that can be ordered. If you need larger quantities than indicated, please contact us, and we will check if inventory is available and provide you a quote for that quantity.




What if I’m unhappy with my order?

If you're unhappy with your order because the product is defective or 'not as promised' or the imprint quality isn’t 'spot on' just contact us and we'll rerun your order.




How do I pay for my order?

Payment is by Baptist Health purchase orders only. Please email Luis Herrera at luismh@baptisthealth.net with any questions regarding securing your purchase order.




Some of my items were damaged in shipping. What's the next step?

Contact us immediately so we can begin the claim with the shipper. Do not refuse a package, as this will cause further confusion. We may require that you ship the items back or provide photographs of the items or packaging. You may also be asked for a physical count of good vs. damaged items. We will either refund the cost of damaged items or issue a reprint, at our discretion.